Have a question about Plumbing? It should be answered here.
Have a question? Take a look at some of the most commonly asked questions our residential and commerical customers ask. Still cannot find the answer to your question? Just ask, our friendly team of highly-trained professionals are always here to help.
Yes, we are fully licenced in the state of NSW to carry out all plumbing, drainage and gas fitting works. This licence allows us to carry out works as gas fitters, roof plumbers, all drainage works and to disconnect and reconnect fixed electrical equipment such as electric hot water systems, electrical appliances and electrical motors. Castle Hills Plumbing work under the Plumbing and Fire Sprinkler Award 2010.
The team are constantly upgrading their industry knowledge to offer the most high quality and accurate service to its clients. This means constant training and refreshing industry skills and evaluating our practices. We also have fully insured plumbing team which means that we take our plumbing responsibilities seriously.
We service all of Castle Hills. We offer our plumbing, gas and drain service to the Hills District, Inner West, Western
Sydney, Inner City, Eastern Suburbs, Sutherland Shire and North Shore.
Our team are always on the road travelling to various areas and we believe in the importance of having a home that is free from plumbing issues.
We want to be the team that Sydney can rely on to solve their plumbing issues and needs. Castle Hills Plumbing understand that every suburb has its own style of home, and their experience in working in a variety of suburbs allows the team to service your unique home correctly.
From Hornsby to Campbelltown and South Coogee to Penrith, we are the top plumbing, gas and drain team in your suburb to assist you with your plumbing needs.
Pricing for emergency work is the same as our regular business hours pricing.
We have an after hours service fee that will be charged by the on-call plumber before they make their way to you. The service fee is applied to cover the overtime payment that is required to be paid to our employees. Once our plumber has viewed the issue, they will give you options and up front pricing for the work required. Please call our on-call plumber to discuss.Our regular days of operation are Monday to Friday with our hours starting at 7am and finishing at 3.30pm.
We endeavour to service our customers during these hours as we find that working between this time frame allows us to be able to fully utilise our suppliers if we need certain material or tools. It also gives the team time to give your home the attention it needs.
In saying that, our phone line is open 24 hours a day for any emergency plumbing service needed after hours.
We do have a small call out fee of $49.
This allows our plumber to travel out to your property or business. The plumber will then inspect the works thoroughly and offer you a solution and fixed price that works best for you and your home. The call out fee is then waived once you go ahead with the works on the day.
This call out fee is for appointments that are booked in our regular operating hours, 7am to 3.30pm. We do have our after hours call out fee reserved for appointments that are requested after 4pm and that is $150 which is added to the final quotation.
Plumbing companies all work differently and have unique pricing structures.
Some charge call out fees and quoting fees even before they get to the price of the job. At Castle Hills Plumbing we just have our call out fee of $49 which is waived when your happy to go ahead with the works.
We offer competitive fixed pricing.
What that means, is all our pricing is based on standardised pricing that’s fair and true to the work that is involved. Our pricing is upfront which means there are no hidden costs. Because we do not charge on an hourly rate, weather a job takes 20 minutes or 5 hours to complete, it will be the exact same price.
The team offers all quotations on site. This allows us to allocate pricing to your unique plumbing needs. We understand that every plumbing, gas and drain job is different and requires specific tools material and workmanship tailored to your needs and wants, and to give the most accurate pricing, a thorough inspection is needed to determine a proper diagnosis.
Our fixed quotations are valid for 1 month from the day it is given, giving you ample time to think it over and ask any questions you have.
We have lifetime labour warranty on all of their workmanship. Our team are highly skilled professionals and they dedicate themselves to ensuring your home and business plumbing is working in the best condition. Their industry training allows them solve your blockages, leaks, water system issues and much more.
If by chance, there is an issue with any of the work completed by the team, one phone call from you and our team will reattend free of charge and rectify any errors in workmanship.
Regardless if works were completed 2 days ago or 2 years ago. 100% customer satisfaction is what we strive to achieve and from the first phone call you make, we are your plumbers for life. There is no better plumbing team you can rely on to assist with your plumbing needs and problems than us.
We understand that the cost of living today is quite high and the day to day living expenses mixed with a sudden plumbing emergency can put stress on you and your household.
At Castle Hills Plumbing we offer discounts such as magnate discounts, online booking discounts and pensioner discounts to ease the stress on having to pay for an unexpected burst pipe or plumbing leak.
New customers can ask about our Referral Rewards program and our Membership Program which is created to offer discounts on parts, labour and call out fees. We want the best for their clients and that means offering the solutions that work for them and their home.
To help with the costs of your plumbing work, our team also offer Zip Pay, which is allows you to pay your account over a period of time with no interest.
We service both residential and commercial buildings for their plumbing issues and needs.
Both residential and commercial buildings need help with their hot water systems, storm water and sewerage drains and plumbing fixtures and while these are common plumbing needs, both properties are built differently and have specific requirements.
Our skilled and experienced dealing with all types of properties. If your office building has a blocked staff toilet, the team can clear it right up in no time. If your cafe needs a new gas stove installed, we are fully licenced gas fitters ready to get the job done right.
Your home will have the most high quality service with our team. They can give you a fresh new look in your bathroom with the help of their expert industry knowledge or investigate a gas leak you have in your kitchen. No matter what type of property you have, our team will be there.
We can help you and your property with a number of plumbing issues and needs whether it be big or small.
We offer the same high quality service for a tap washer as we do for an over flowing storm water drain. Our plumbing experience includes fixing leaks in your bathroom or kitchen tap ware, repairing your running toilet, sorting out a leaks under your vanity or inside your wall or installing a new dishwasher.
We also are highly skilled in all drainage issue. We carry the best in tools and equipment such as cctv cameras to thoroughly inspect your drain to locate the blockage and damage in your pipework and we offer pipe relining as an alternative to costly excavation work on your pipe repairs.
We are an expert plumbing team who are dedicated to giving high quality plumbing service all around in Sydney. We are more than just plumbers, we are service professionals who are highly trained, qualified and experienced in all plumbing, gas and drain work.
We are a family run business and family values are in our core beliefs. Honest and upfront solutions to your plumbing needs, backed by high quality workmanship and competitive pricing, you cannot go wrong. We stand by our mottos, Do it once, Do it right and we will always be on call to come assist you with all your plumbing needs.
We are professionals who clean up after our work and treat your home with the utmost respect. We know how important reliability is to you and we strive to be a trustworthy team for you. We are the best in the business.